Only hair that says Raw/ Natural Color is 100% virgin human hair that has not been processed. You can color the hair, however once Virgin Remy hair is treated in any way, it is no longer virgin. Keep in mind textured hair has been processed with a steam process to create the curl pattern and coloring the hair could dry it out and alter the curl pattern. We highly recommend that only a professional color the hair, & do a test strand first. Be sure to keep color treated hair conditioned and moisturized. Hair ordered in 1B or lighter in color has been color treated and you can’t lighten the hair. You can however darken the hair deposit with a toner to add warmth or coolness to the hair.
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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.